TAPNET

Privacy Policy

TAPNET Privacy Policy

TAPNET Privacy, Cookies & Data Processing Policy

Effective Date: January 1, 2024

This document combines TAPNET’s Privacy Policy, Cookie Policy, and Data Processing Addendum. It explains how TAPNET collects, uses, stores, shares, and protects information when you use our websites, applications, APIs, and related services (collectively, the “Service”).


1. Privacy Policy

1.1 Information We Collect

Information You Provide

When you create an account or use the Service, we may collect personal information including:

  • Name and contact details
  • Email address and phone number
  • Billing and payment information
  • Business name and address
  • Account credentials
  • Communications you send to us

Files and Content

We collect and store files and content you upload or generate through the Service. Ownership of your content remains with you.

Log and Usage Data

  • IP address and device identifiers
  • Browser and operating system
  • Pages viewed and actions taken
  • Date, time, and referral data

1.2 How We Use Information

  • Provide and maintain the Service
  • Process payments and transactions
  • Communicate updates and support messages
  • Improve functionality and security
  • Comply with legal obligations
  • Prevent fraud or abuse

Legal Basis (GDPR)

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

1.3 Information Sharing

TAPNET does not sell personal information. We may share information with trusted service providers, payment processors, analytics providers, and partners solely to operate the Service.

Information may be disclosed where required by law, to protect users, or to protect TAPNET’s rights and property.


1.4 Your Rights

  • Access and correction
  • Deletion and restriction
  • Data portability
  • Withdraw consent
  • Object to processing

1.5 Data Retention & Security

We retain personal data only as long as necessary and use reasonable security measures to protect it. No system is completely secure.


1.6 International Transfers & Children

Data may be processed outside your jurisdiction with appropriate safeguards. TAPNET does not knowingly collect data from children under the minimum legal age.


2. Cookie Policy

2.1 What Are Cookies

Cookies are small text files placed on your device to help websites function, remember preferences, and analyze usage.

  • Session cookies
  • Persistent cookies
  • First party cookies
  • Third party cookies

2.2 How We Use Cookies

  • Essential cookies for security and login
  • Analytics cookies to improve performance
  • Functionality cookies to remember preferences
  • Measurement cookies to evaluate campaigns

We do not use cookies to sell personal data or create behavioral advertising profiles without consent where required by law.


2.3 Cookie Control

You can manage cookies through your browser settings. Disabling cookies may affect Service functionality. Where required, consent options are provided.


3. Data Processing Addendum (GDPA / DPA)

3.1 Roles

Customers act as Data Controllers. TAPNET acts as a Data Processor and processes personal data only on documented instructions, unless required by law.


3.2 Scope of Processing

  • Account hosting and management
  • Marketing and distribution services
  • Analytics and reporting
  • Customer support

3.3 Security & Confidentiality

TAPNET implements technical and organizational safeguards and ensures personnel are bound by confidentiality obligations.


3.4 Subprocessors

TAPNET may use subprocessors such as hosting, analytics, and payment providers. All subprocessors are contractually bound to data protection obligations.


3.5 Data Subject Rights & Breaches

TAPNET assists customers with data subject requests and will notify customers without undue delay in the event of a personal data breach.


3.6 Data Deletion & Transfers

Upon termination, data will be deleted or returned subject to legal retention requirements. Cross border transfers are protected by appropriate safeguards.


Contact

For privacy or data related inquiries, contact:

privacy@tapnet.com